Revision of Standard Inspection Questionnaire for Circle Office/ Regional Office – Deptt. of Posts order dated 20.11.2020
F.No. 16-3(2)/2019-Inspn.
Government of India
Ministry of Communications
Department of Posts
(Inspection Division)
*****
Dak Bhawan, Sansad Marg,
New Delhi, dated: 20.11.2020
Subject: Revision of Standard Inspection Questionnaire for Circle Office/ Regional Office
The existing Inspection Questions as mentioned below in respect of Standard Inspection Questionnaire for Circle Office/ Regional Office issued vide this office letter no. 16-1/2012-Inspn. dated 07.04.2016, are ordered to be revised as under:
6. PUBLIC GRIEVANCES AND QUALITY ASSURANCE:
(i). Modifications in questions:-
| Existing Question | Revised Question |
| Ques. No. 6.3 (a): Whether daily log-in for Computerized Customer Care Centre (CCCC) system is done at the Circle Office? | Ques. No. 6.3 (a): Whether daily log-in for CRM system is done at the Circle Office? |
| Ques. No. 6.3 (c): How many offices have been registered as unders in CCCC system? Have all the important Post Offices and Record Offices been registered as users? If not, what are the efforts being made to register the remaining offices? | Ques. No. 6.3 (c): How many offices have been registered as uders in CRM system? Have all the important Post Offices and Record Offices been registered as users? If not, what are the efforts being made to register the remaining offices? |
| Ques. No. 6.28: Is the list of CPIOs of DOP for RTI available in all CAPIO offices? | Ques. No. 6.28: Is the list of CPIOs of DOP for RTI available in all CAPIO offices and Indiapost website? List of updated FAA should also be posted on Indiapost website. |
| Ques. No. 6.31: Is the CAPIO Module for properly by the CAPIO offices in the Circle? |
Ques. No. 6.31: Is the updated list of CAPIO available in the Circle? |
(ii). Questions to be added:-
a) Question No. 6.3 (e): Are cases received through India Post Call Centre monitored and disposed of within the prescribed timeline of 5 days?
b) Question No. 6.3 (f): Are tickets received on twitter seva replied to properly and promptly? Are the replies approved by the concerned PMG/ DPS before posting them online. Are the complaints received on twitter disposed of within the prescribed timeline of 3 days?
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