Receipt of Pension & retirement benefits of Rs. 11,93,349/- after 1 year – Pension Success Story: Feedback call centre and Portal
| SUCCESS STORIES: FEEDBACK CALL CENTRE & PORTAL |
7.2 Name: Shri Vilas Maniklal Fursule
Gist of Success Story: Receipt of Pension & retirement benefits of Rs. 11,93,349/- after 1 year.
Mr. Vilas Maniklal Fursule retired on 30.11.2022 from M/o Water resources, RD&GR. However, the post-retirement benefits viz Gratuity, Commuted Value of Pension etc. and regular pension were not paid to him after 7 months of retirement.
Then, he registered the grievance through the call centre of DoPPW in July, 2023. The grievance registration number was DOPPW/P/2022/0006373.
The grievance was forwarded to the concerned ministry which in turn issued PPO in his favour. The grievance was, thereafter, closed by informing him that PPO had been issued and he would receive pensionary dues soon. Hence, the grievance was closed before the receipt of the dues, for which he had filed complaint on the portal.
Thereafter, the case was examined by Feedback Unit of DOPPW and he was contacted as to enquire as to whether he had received the benefits. It was found that Pension had not been started and the post-retirement benefits were not paid.
His grievance was re-registered on CPENGRAMS Portal (DOPPW/P/2023/0011130) on 03 October, 2023 and sent to the concerned Ministry. The grievance was forwarded to the concerned GRO. From the case history, it was found that the PPO had been sent to CPAO, however, the documents related to Gratuity and Commutation were yet to be sent to PAO, Central Water Commission. The re-registration sped up his case and these documents were also sent to PAO for processing.
Subsequently, the re-registered case was closed on 03 November, 2023 with noting that PPO has been issued and the bills of DCRG, CVP, Leave Encashment , CGEGIS have been cleared by PAO, CWC. Hence, a sum of Rs 11,93,349/- was credited to his account. Also, the regular pension has also started.
Source: DoPPW
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